Clear information about the WomanCare Messenger service.

Privacy Policy

PrimeScan Clinics operates the WomanCare Ob-Gyn Clinic Facebook Page and its automated Messenger service. This policy explains how information is processed when you message the Page, how the service uses that information, and how you may request deletion.

Information we process

When you use WomanCare Messenger, the service may process:

• Your Page-scoped Messenger identifier;
• The text or attachment indicator included in your message;
• The time and technical identifier of the message;
• An operational category such as “ultrasound inquiry,” “staff review,” or “urgent”;
• Technical webhook and security information needed to validate requests and prevent misuse.

We use this information to provide approved service guidance, return an automated reply, notify clinic staff when human review is appropriate, maintain security, and troubleshoot the service. The automated service is not used to make medical diagnoses or treatment decisions.

Service providers and disclosures

Information is processed through Meta Messenger and an automation platform used by PrimeScan Clinics. When staff review is needed, Telegram receives a limited alert containing an operational category, a Messenger sender reference, and a timestamp. The customer's message text is not copied into the Telegram alert.

We may also disclose information when required by law, to protect a person from serious harm, or to investigate fraud, abuse, or a security incident. Each platform may process information under its own terms and privacy policy.

Retention and security

We limit access to authorized personnel and use signed webhook validation, access-controlled credentials, and role-based access. Technical execution records may be retained temporarily for security and troubleshooting. Information is deleted or anonymized when it is no longer reasonably needed for the purposes described here, subject to legal, safety, and platform retention requirements.

No internet or messaging system is completely secure. For urgent medical concerns, do not rely on Messenger. Seek immediate in-person care or contact local emergency services.

How to request deletion

To request deletion of information controlled by PrimeScan Clinics through this service, message the WomanCare Facebook Page and write “Delete my data.”

1. Open the WomanCare Facebook Page using the button below.
2. Send the exact phrase “Delete my data.”
3. Clinic staff will review the request and may ask for limited information needed to match the request safely.
4. We will remove eligible records under our control and confirm completion or explain any lawful exception.

This process applies to data controlled by PrimeScan Clinics. To manage or delete information held independently by Facebook or another platform, use that platform's privacy controls.

Questions and contact

For privacy questions, data-access concerns, corrections, or deletion requests, contact PrimeScan Clinics through the WomanCare Facebook Page. Please begin your message with “Privacy request” so clinic staff can route it appropriately.